NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

iRyan's avatar
iRyan
Star
Jun 28, 2021

Nighthawk CAX30 AX2700 connection issues with DHCP and IP address reservations

I've been experiencing severe connection issues with my Nighthawk CAX30 cable modem router. If I go into my device LAN setup under advanced settings and attempt to make any DHCP IP address reservatio...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Dec 20, 2021

Hi wildwilly,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. May we know who is your internet provider? When did the issue start? What is the current firmware of your Netgear modem?

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

 

 

iRyan's avatar
iRyan
Star
Dec 20, 2021
I know you're addressing someone else's comment, but can I get a little help with my issue too? I created this post MONTHS ago, and have yet to get a response from Netgear. My issue has not gone away, and the CAX30 is in desperate need of a firmware update.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Dec 20, 2021

    You might send olympos1625 a PM to get there attention...

    iRyan wrote:
    I know you're addressing someone else's comment, but can I get a little help with my issue too? I created this post MONTHS ago, and have yet to get a response from Netgear. My issue has not gone away, and the CAX30 is in desperate need of a firmware update.

     

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Dec 21, 2021

    Hi iRyan,

     

    We are sorry for the inconvenience this has caused you. We would like to endorse you to NETGEAR Level 2 support team for a callback. Please DM the following information:

     

    Name:

    Email:

    Phone:

    Preferred schedule (atleast 2 days ahead)

    Timezone:

    Device S/N:

    Firmware version of the CAX30:


     

    Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.

     

    I am looking forward to your response.

     

    Regards,

     

    Oliver

    Community Team

    • dharris3's avatar
      dharris3
      Tutor
      May 06, 2022
      I am having this exact same issue. Please update with resolution. Latest firmware offered no relief to the issue.
      • iRyan's avatar
        iRyan
        Star
        May 08, 2022

        dharris3- I was never able to resolve the issue with reserving IP addresses in DHCP. Someone suggested to me a few months ago that manually assigning an NTP server to keep the CAX30's internal clock updated worked for them, but doing that didn't fix the issue for me personally. I gave up trying to reserve IP addresses for my devices and eventually ended up doing a factory reset on the CAX30, and now I just let the DHCP auto-assign them all so I can have working internet.