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Forum Discussion

ljmagyar's avatar
ljmagyar
Star
Dec 09, 2021

Nighthawk CAX30 AX2700 Drops network connection randomly

The actual model number of my router isn't shown in the drop down and it wont let me enter it manually.  I have a Nighhawk AX6 CAX30 AC2700 router.  I bought it new on October 13 2021 to save $15/mon...
ljmagyar's avatar
ljmagyar
Star
Dec 19, 2021

No.  Netgear tech support only suggested "reset the device".  If it happens again they will issue an RMA.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 20, 2021

👍

 

Please give feedback to the other questions presented. 

 

  • Roberden's avatar
    Roberden
    Tutor
    Dec 20, 2021
    FURRYe38 wrote:

    👍

     

    Please give feedback to the other questions presented. 

     

    Sorry, but could you please be more specific regarding the 'other questions'. Not sure what you are referencing..

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 20, 2021

      Please post a copy and paste of the modems connection status page.

      • Roberden's avatar
        Roberden
        Tutor
        Dec 20, 2021

        Also, FYI, I just had to reset/reboot the router. All WIFI enabled devices show being connected to the router but without internet access. I changed channels (WIFI) on both bands but to no avail. THis AX2700 is less than a week old.