Nighthawk CAX30 AX2700 Drops network connection randomly

I experienced even worse than the this community member.

I purchased CAX 30 AX2700 on Nov. 18, replace the item on Dec 3 as per the suggestions of Netgear engineer, still the problem is persisting, the Netgear engineer suggested to get the product from different retailer, or they would provide tested modem directly from them. Because the whole batch from the retailer might have hardware issue. The tech called me once after 12hrs instead of 2hrs., as per his assurance. I was at work that time, but I could not reach him back, despite I sent email back to him. I called, again tech-support, another tech support guy said he had to investigate and would call me back in few hours, but next day he called me to sell the extended warranty but not to resolve current issue. When I called back again, another technician asked me to go all over for the trouble shooting and assured to call back yesterday evening (01/03/2022) at 6pm PT, but never called me. I sent emails but have not got reply. This way, I suffered physically, emotionally, and financially (because work loss and cellular data usage) for over a month, but still have not heard any concrete resolution from them.

Things to be noted, this product has known problem but Netgear does not want to admit rather acting as escape-goat pointing out problems to internet provider. Very poor customer service and technical support, hard to reach the technicians lack up follow up as assured, harder to reach the technicians. Rather than helping and addressing the customers issues they trying to sell their services (extended warranty).