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Nighthawk CAX30 AX2700 Drops network connection randomly
The actual model number of my router isn't shown in the drop down and it wont let me enter it manually. I have a Nighhawk AX6 CAX30 AC2700 router. I bought it new on October 13 2021 to save $15/mon...
Is there some kind of FIX to this that actually works?
Every single day I have to re-boot the blasted thing - and then it may or may not work! I only have my cell phone and Amazon FireTV connected, so it cannot possibly be muddled up because it's got too many devices since it supposedly is "Designed to Handle 35+ Devices at Once"
I just want to check my email or the news headlines, make the odd Amazon shopping search on my cellphone and/or watch a simple streamed movie from my service. Is that too much traffic?? I end up having to use my mobile data most of the time and that is adding up like crazy.
I purchased this CAX30 AX2700 - Wi-Fi 6 Router and Cable Modem All In One - from Costco on October 5, 2021
I'm having to type this question with my computer at work. Frustrating.
I would NEVER recommend this modem router to anyone. ESPECIALLY at a $250 wallop!
Any progress on this?
AnnoyedCAX30Uzr wrote:
Is there some kind of FIX to this that actually works?
Every single day I have to re-boot the blasted thing - and then it may or may not work! I only have my cell phone and Amazon FireTV connected, so it cannot possibly be muddled up because it's got too many devices since it supposedly is "Designed to Handle 35+ Devices at Once"
I just want to check my email or the news headlines, make the odd Amazon shopping search on my cellphone and/or watch a simple streamed movie from my service. Is that too much traffic?? I end up having to use my mobile data most of the time and that is adding up like crazy.
I purchased this CAX30 AX2700 - Wi-Fi 6 Router and Cable Modem All In One - from Costco on October 5, 2021
I'm having to type this question with my computer at work. Frustrating.
I would NEVER recommend this modem router to anyone. ESPECIALLY at a $250 wallop!
In my case, no. it worked well for a few days and now is back to dropping. It appears that when the downstream signal gets below 5dBmV the modem wants to reset to get better signal strength. It is absurd.
In the last 12 hours it has rebooted at least twice.
If you look around the posts here you will find that many people are having trouble with this reouter if almost anything is changed from the defaults (Including SSID, Guest network on/off) It seems like it is a processor/memory thing in that it gets really slow with the nighthawk app and/or web interface. DHCP stops working, so you get IP configuration errors when trying to connect. I spend a whole day troubleshooting with Comcast, and then went so far as to buy a new one at Costco. (Wonder why they are on sale?) The new one worked great out of the box, got it provisioned and tested by Comcast, all OK. Changed the SSID - Stopped working. Did a factory reset, back to working. Limping along now wit the NetgearXX SSID, but at least it works.. Bottom line, if you are having issues, do a factory reset and don't touch anything. Bet your problems will go away.
i did that with Netgear tech support once - but had to set up port forwarding. the SSID is stock. Do you think even adding port forwarding would cause it to crash?
No progress for me... I actually made it to 4 days before having to REBOOT AGAIN, but same issue.
And, I do NOT change (and have NOT changed) any of the settings. I've done the "reset" thing a couple of times (poke a paperclip end into the tiny hole, per troubleshooting suggestion), so all my settings are and have been the same out of the box. It seems that no matter what settings a person uses there will be issues. Grrr.
same. i tried the new channels and lasted about 4 hours before it reboot itself.
I had same problem initially. My WIFI devices would stay connected to the router (I could ping one from another) but there was no internet access to my provider. At the same time, ethernet connected devices functioned as normal. After a couple calls to NetGear I got a support tech that had me reset the modem (to factory specs) and NOT enable the modem security (the armour temporarily free app) and also not enable the Smart Connect.
I did change my SSIDs and passwords and restored my Port Forwards. It has now going on for a month with no issues. The log is clean. I have concluded that the only item that made a difference was not enabling the armour security. Incidentally, I did eventually enable the Smart Connect and have had no issues.
So reset the modem and do not enable the 'free' security software and see if that helps.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlCan you give feed back o nthe following?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html