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Forum Discussion
Nighthawk CAX30 AX2700 Drops network connection randomly
The actual model number of my router isn't shown in the drop down and it wont let me enter it manually. I have a Nighhawk AX6 CAX30 AC2700 router. I bought it new on October 13 2021 to save $15/mon...
In my case, no. it worked well for a few days and now is back to dropping. It appears that when the downstream signal gets below 5dBmV the modem wants to reset to get better signal strength. It is absurd.
In the last 12 hours it has rebooted at least twice.
If you look around the posts here you will find that many people are having trouble with this reouter if almost anything is changed from the defaults (Including SSID, Guest network on/off) It seems like it is a processor/memory thing in that it gets really slow with the nighthawk app and/or web interface. DHCP stops working, so you get IP configuration errors when trying to connect. I spend a whole day troubleshooting with Comcast, and then went so far as to buy a new one at Costco. (Wonder why they are on sale?) The new one worked great out of the box, got it provisioned and tested by Comcast, all OK. Changed the SSID - Stopped working. Did a factory reset, back to working. Limping along now wit the NetgearXX SSID, but at least it works.. Bottom line, if you are having issues, do a factory reset and don't touch anything. Bet your problems will go away.
i did that with Netgear tech support once - but had to set up port forwarding. the SSID is stock. Do you think even adding port forwarding would cause it to crash?
To be honest, I think so. I have seen posts where SSID and Guest network on/off are documented. It seems like the firmware is really unstable. Do a reset and see if it works and then add one thing at a time untill it breaks. I don't use port forwarding..
I recommend also chaning the stock SSID name to something different as well.
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Is Smart Connect enabled?
ljmagyar wrote:
i did that with Netgear tech support once - but had to set up port forwarding. the SSID is stock. Do you think even adding port forwarding would cause it to crash?
I've had Netgear tell me to try a couple of different channels. I was on 7 and 161 most recently. Smart connect is NOT enabled.
My phone shows 4 wifi SSIDs. My laptop shows 6 (one hidden)
