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Forum Discussion
Nighthawk CAX30 AX2700 Drops network connection randomly
The actual model number of my router isn't shown in the drop down and it wont let me enter it manually. I have a Nighhawk AX6 CAX30 AC2700 router. I bought it new on October 13 2021 to save $15/mon...
I had same problem initially. My WIFI devices would stay connected to the router (I could ping one from another) but there was no internet access to my provider. At the same time, ethernet connected devices functioned as normal. After a couple calls to NetGear I got a support tech that had me reset the modem (to factory specs) and NOT enable the modem security (the armour temporarily free app) and also not enable the Smart Connect.
I did change my SSIDs and passwords and restored my Port Forwards. It has now going on for a month with no issues. The log is clean. I have concluded that the only item that made a difference was not enabling the armour security. Incidentally, I did eventually enable the Smart Connect and have had no issues.
So reset the modem and do not enable the 'free' security software and see if that helps.
Thanks for this info. I never did enable the armour security.
I have since tried with Smart Connect enabled, but didnt last 4 hours. The ports are 11 and 48. I will factory reset and only change my SSID and see what that gets me.
I'll then add the port forwards back in and see how long things last. - good thing I have a backup host for my gaming server