NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ljmagyar
Dec 09, 2021Star
Nighthawk CAX30 AX2700 Drops network connection randomly
The actual model number of my router isn't shown in the drop down and it wont let me enter it manually. I have a Nighhawk AX6 CAX30 AC2700 router. I bought it new on October 13 2021 to save $15/mon...
nick491
Jan 24, 2022Aspirant
I purchased this router from best buy originally but then saw it cheaper at Costco a week later and swapped em out. Had some issues getting the app to recognize that I was connecting the new router (issues with the app in general). I have a small condo (950 sq ft) fully integrated with smart almost everything. I have 23 devices connected, primarily 2.4ghz, but 3 wired and I really only use 5ghz for my phone and laptop when I’m not at my desk. I don’t know much about all the settings that can be changed online but the only thing I messed with on the app was enabling ipv6 and changing network names. I did check to make sure I was receiving adequate cable power and I am. When connected, everything works pretty great, wired connection at 1000/mbps (paying for 1200) and my Wi-Fi speeds are around 480-600mbps. But my devices and the app seem to go in and out and I really am just getting the impression that this a good all-in one unit for people who want to plug and go and have somewhat fast speeds with a decent amount of devices. The next one up (ax6000) is way too much of a price jump to risk trying to improve performance so I’m thinking about making the switch to a separate modem and router and seeing how that works. Hopefully Costco has a good return policy lol.
- AnnoyedCAX30UzrJan 25, 2022Aspirant
I would return it to Costco as soon as possible. The warranty is usually only 90 days for these types of items, but you should check with them...
Unfortunately, before I realized it was the router itself (our Spectrum had been having outages and I was rarely home until the Christmas holidays), my 90 day return window closed. Sigh...
- ljmagyarJan 29, 2022Star
I've got great news!!! I got mine working!
Yeah, I brought it back to Costco and bought a Motorola MG8702 from Amazon. It was delivered overnight, so I never lost any uptime except for installation and provisioning.
The Nighthawk CAX30 is NOT - repeat NOT on the 90 window. If you have one, return it to Costco for a full refund. I brought mine in - no original packaging or anything. Just the modem and power adapter. No questions asked - full refund.
Don't suffer any longer. DUMP THE CAX30
- FURRYe38Jan 29, 2022Guru - Experienced User
So you actually didn't get your CAX30 working. You returned it and bought a different branded modem.