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Forum Discussion
Nighthawk CAX30 modem stopped working router still fine
Would it be likely that just the modem portion of this device would fail? The router works fine, but the downstream light flashes while the upstream and internet indicators are dark. We just had Xf...
Possible.
Has a factory reset been performed and setup from scratch. Might try this with the ISP coax cable disconnected then re-connect it after about 1 minute.
Can you provide the following from the modem? Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
What FW version is loaded on the modem?
Cable Diagnostic
Status: Bad
Action:
[Internet Access]
1) If you still see this message after 5 minutes, make sure coaxial cable is tightly connected.
2) Inspect the splitters. Remove any unnecessary splitters or replace it with a new one.
3) Use a different coaxial cable if available and connect directly without the splitter. Also, check if service is on this line.
4) If you still can't resolve the problem, contact your service provider for troubleshooting help.
Internet Access:
Downstream Status:
Upstream Status:
Refresh Save Cable Diagnostic Info
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 0 In progress
Connectivity State In progress Not Synchronized
Boot State In progress Unknown
Security Failed BPI+
IP Provisioning Mode In progress Unknown
All zero below that. Since I already did a reset, it cleared the old data
Status: Bad
Action:
[Internet Access]
1) If you still see this message after 5 minutes, make sure coaxial cable is tightly connected.
2) Inspect the splitters. Remove any unnecessary splitters or replace it with a new one.
3) Use a different coaxial cable if available and connect directly without the splitter. Also, check if service is on this line.
4) If you still can't resolve the problem, contact your service provider for troubleshooting help.
Internet Access:
Downstream Status:
Upstream Status:
Refresh Save Cable Diagnostic Info
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 0 In progress
Connectivity State In progress Not Synchronized
Boot State In progress Unknown
Security Failed BPI+
IP Provisioning Mode In progress Unknown
All zero below that. Since I already did a reset, it cleared the old data