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Forum Discussion
Nighthawk CAX30 modem stopped working router still fine
Would it be likely that just the modem portion of this device would fail? The router works fine, but the downstream light flashes while the upstream and internet indicators are dark. We just had Xf...
Possible.
Has a factory reset been performed and setup from scratch. Might try this with the ISP coax cable disconnected then re-connect it after about 1 minute.
Can you provide the following from the modem? Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
What FW version is loaded on the modem?
Tried factory reset with coax unplugged. Same result.