NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk CAX30 modem stopped working router still fine
Would it be likely that just the modem portion of this device would fail? The router works fine, but the downstream light flashes while the upstream and internet indicators are dark. We just had Xf...
You'll need to reach out to NG support and see what your options are then.
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".
Good Luck.
Thanks for your help. Guess I will just go buy a new one…..
Something I'd suggest, get a separate modem and router units. That way if the modem quits working, you still have a separate router working for the next modem, if the modem fails again.
Please take a look at the CM series of modems. Check with your ISP first to see which modem they support on there system. https://www.netgear.com/home/wifi/modems/
Then find you a separate router unit that fits your needs: