Nighthawk cax30

Hello, for weeks been losing wifi and internet connection. Been messing with settings and had ISP replace coax. I reset to factory default and it seems to finally be working. I saw somewhere that thi...

FURRYe38
Apr 14, 2023
If your not seeing any problems at this point in time and the modem is working for you. You could leave it as is. If you are noticing problems, I would down grade.

Please post captures of the cable connections page and event logs. These can be telling of issues seen on the Modem and ISP side of the unit.

FURRYe38

Guru - Experienced User

Apr 14, 2023

Yes there were issues with the last v2.x FW:

https://community.netgear.com/t5/Cable-Modems-Gateways/NOTICE-My-Nighthawk-CAX30-Cable-Modem-Router-is-not-connecting/td-p/2296430/jump-to/first-unread-message

if your currently using v2.x FW, it's recommended to roll back to v1.4x:

https://community.netgear.com/t5/Cable-Modems-Gateways/CAX30-Firmware-Version-1-4-11-2-Released/td-p/2301021/jump-to/first-unread-message

NG is currently working on this issue.

What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

Jeff9975

Aspirant

Apr 14, 2023

If ok as is, should I disable any automatic firmware update if that is a feature or just leave well enough alone? Thank you.

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Nighthawk cax30