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Forum Discussion
Nighthawk cax30s Wifi issue
Hello, When my phone connect to the wifi some of the apps are not opening or loading. For example the xfinity app and nighthawk app are not opening or connecting. Also Twitter app not loading images ...
Be sure any MAC ADDRESS randomizers are disabled on phones while your at home:
What channels are you using? Try 1 and 40.
Try disabling AX mode.
Hello, I did disabled random mac address on my phone. And I also changed wifi channel to 1 and 40. AX feature disabled but still not working.
Thank you
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-routerPlease post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Cable ConnectionSTATUS: GOOD Cable ConnectionCancel ApplyFrequency start Value This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. Starting Frequency <tabindex=-1>Startup Procedure</tabindex=-1> Procedure Status Comment Acquire Downstream Channel 693000000 Hz Locked Connectivity State OK Registration Complete Boot State OK Operational Security Enabled BPI+ IP Provisioning Mode Honor MDD IPv6 only <tabindex=-1>Downstream Bonded Channels</tabindex=-1> Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectabables 1 Locked 256 QAM 44 693000000 Hz 1.7 dBmV 43.2 dB 0 0 2 Locked 256 QAM 13 489000000 Hz 1.2 dBmV 43.0 dB 0 0 3 Locked 256 QAM 14 513000000 Hz 1.3 dBmV 43.1 dB 0 0 4 Locked 256 QAM 15 519000000 Hz 1.0 dBmV 43.0 dB 0 0 5 Locked 256 QAM 16 525000000 Hz 0.9 dBmV 42.9 dB 0 0 6 Locked 256 QAM 17 531000000 Hz 1.1 dBmV 42.9 dB 0 0 7 Locked 256 QAM 18 537000000 Hz 1.1 dBmV 42.9 dB 0 0 8 Locked 256 QAM 19 543000000 Hz 1.2 dBmV 43.0 dB 0 0 9 Locked 256 QAM 20 549000000 Hz 0.9 dBmV 42.9 dB 0 0 10 Locked 256 QAM 21 555000000 Hz 0.8 dBmV 42.8 dB 0 0 11 Locked 256 QAM 22 561000000 Hz 0.9 dBmV 42.9 dB 0 0 12 Locked 256 QAM 23 567000000 Hz 1.0 dBmV 42.9 dB 0 0 13 Locked 256 QAM 24 573000000 Hz 1.2 dBmV 43.0 dB 0 0 14 Locked 256 QAM 25 579000000 Hz 1.2 dBmV 43.0 dB 0 0 15 Locked 256 QAM 26 585000000 Hz 1.2 dBmV 43.0 dB 0 0 16 Locked 256 QAM 27 591000000 Hz 1.1 dBmV 43.0 dB 0 0 17 Locked 256 QAM 28 597000000 Hz 1.3 dBmV 43.0 dB 0 0 18 Locked 256 QAM 29 603000000 Hz 1.3 dBmV 43.0 dB 0 0 19 Locked 256 QAM 30 609000000 Hz 1.4 dBmV 43.1 dB 0 0 20 Locked 256 QAM 31 615000000 Hz 1.3 dBmV 43.0 dB 0 0 21 Locked 256 QAM 32 621000000 Hz 1.4 dBmV 43.0 dB 0 0 22 Locked 256 QAM 33 627000000 Hz 1.4 dBmV 43.0 dB 0 0 23 Locked 256 QAM 34 633000000 Hz 1.5 dBmV 43.1 dB 0 0 24 Locked 256 QAM 35 639000000 Hz 1.5 dBmV 43.1 dB 0 0 25 Locked 256 QAM 36 645000000 Hz 1.4 dBmV 43.0 dB 0 0 26 Locked 256 QAM 37 651000000 Hz 1.5 dBmV 43.1 dB 0 0 27 Locked 256 QAM 38 657000000 Hz 1.5 dBmV 43.2 dB 0 0 28 Locked 256 QAM 39 663000000 Hz 2.0 dBmV 43.3 dB 0 0 29 Locked 256 QAM 40 669000000 Hz 2.1 dBmV 43.4 dB 0 0 30 Locked 256 QAM 41 675000000 Hz 2.0 dBmV 42.3 dB 0 0 31 Locked 256 QAM 42 681000000 Hz 1.6 dBmV 43.1 dB 0 0 32 Locked 256 QAM 43 687000000 Hz 1.7 dBmV 43.1 dB 0 0 <tabindex=-1>Upstream Bonded Channels</tabindex=-1> Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 17 2560 Ksym/sec 16400000 Hz 36.8 dBmV 2 Locked ATDMA 18 2560 Ksym/sec 22800000 Hz 37.3 dBmV 3 Locked ATDMA 19 2560 Ksym/sec 29200000 Hz 37.8 dBmV 4 Locked ATDMA 20 2560 Ksym/sec 35600000 Hz 38.3 dBmV 5 Locked ATDMA 21 2560 Ksym/sec 40400000 Hz 38.0 dBmV 6 Locked ATDMA 22 2560 Ksym/sec 10400000 Hz 36.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0 dBmV <tabindex=-1>Downstream OFDM Channels</tabindex=-1> Channel Channel ID Indicator Subcarrier Zero Frequency Active Subcarrier Number Range Total Codewords Uncorrectable Codewords 1 193 Non-Primary 713.6 MHz 1108 ~ 2987 19909993 0 2 0 Other 0 MHz 0 ~ 0 0 0 <tabindex=-1>Upstream OFDMA Channels</tabindex=-1> Channel UpstreamIsMuted Ranging Status Subcarrier Zero Frequency Active Subcarrier Number Range Symbols Per Frame Tx Power 1 Other 0 MHz 0 ~ 0 0 0 dBmV 2 Other 0 MHz 0 ~ 0 0 0 dBmV Extended Upstream Transmit Power Enable Extended Upstream Transmit Power Current System Time: 2023-04-26 23:29:15System Up Time: 01:37:04