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Forum Discussion
Nighthawk CAX80 Connectivity Issues with 2018 Samsung QN55Q6FNA TV Plus
I have also posted this to Samsung community boards because at the moment I'm still not sure who owns this issue! To start off this long winded explanation of a problem I will say I have a 2018 S...
I’m writing this on my phone so forgive my typos... But if you don’t mind, please let me ha know on this forum the outcome of your situation. I will do the same.
Even more crazy is that my house was also struck by lightning and the mother board on this tv was also fried and replaced. I don’t think that’s the cause of this issue because like you, when I connect the tv to my hotspot, everything works fine. Samsung even confirmed that my network was not having any “unstable” errors when connected to my hotspot. The problem strictly exists with the CAX80.
Anyway, keep me posted - dying to straighten this thing out!
Even more crazy is that my house was also struck by lightning and the mother board on this tv was also fried and replaced. I don’t think that’s the cause of this issue because like you, when I connect the tv to my hotspot, everything works fine. Samsung even confirmed that my network was not having any “unstable” errors when connected to my hotspot. The problem strictly exists with the CAX80.
Anyway, keep me posted - dying to straighten this thing out!
So Netgear replaced my modem. I again reset my tv to factory settings, connected it to the new modem, and still it doesn’t work. But if I connect it to my hotspot, the tv and all apps work flawlessly.. there is clearly a design flaw with this modem. At this point, I’m am fed up with this. I didn’t sign up to be a guinea pig. I just want my internet to work.
So if you temporarily disable WPA wifi security on the modem and have your TV connect to it, does it connect. After trying this, re-enabled WPA and TPIK and try the TV. Then try WPA2 and AES only.
Be sure the TVs firmware is up to date as well. This maybe a problem at the TV if this is the only device having problems.
"I just want my internet to work." is your internet service not working with this modem from your ISP?
ryeclift wrote:
So Netgear replaced my modem. I again reset my tv to factory settings, connected it to the new modem, and still it doesn’t work. But if I connect it to my hotspot, the tv and all apps work flawlessly.. there is clearly a design flaw with this modem. At this point, I’m am fed up with this. I didn’t sign up to be a guinea pig. I just want my internet to work.Yes, the problem still exists. I even tried to connect my TV directly into ethernet.
Regarding my ISP - yes the internet service is working. I even tried a different cable modem and it worked. The problem is strictly with this particular model.
I would check with the TV mfr as well. If this TV is the only device now working. They may have some additional help.
Or send your debug logs to NG as well for review.
