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Nighthawk CAX80 Connectivity Issues with 2018 Samsung QN55Q6FNA TV Plus
I have also posted this to Samsung community boards because at the moment I'm still not sure who owns this issue! To start off this long winded explanation of a problem I will say I have a 2018 S...
I haven't had any problems with my CAX80. though i dont have a samsung TV. If other devices are working and the samsung device is he only one thats seems to be having problems, then the problem maybe with this one device. Ensure the devices FW is up to date. Contact the Mfrs support web site or service for additional information. It's not always a router or modem issue. Not the first time that Samsung has been known to be a problem with users.
Murraygrant wrote:I am experiencing issues as well. I cannot get Disney+ to function properly. All other streaming platforms works just fine. I have a 2018 Samsung and newly istalled CAX80. I can open Disney+ however when I select the tiles for Marvel or Star Wars they will not open. I have to use the search bar to find whatever I am looking for instaed of seeing whats available. I've called Samsung, I've called Netgear and I've even called Disney+, lots of finger pointing going on between them all. Disney+ works on all other devices throughout my home....just not my S
I've got a samsung TV and an CAX80 and an RAX200. Neither have had issues with between the routers/tv.
The CAX80's been rock solid for me.
I have a 2019 Samsung Q80R QLED TV and have not watched Samsung TV in a while. I'm sure that it worked fine with my previous setup (Motorola SB6183 Modem and Netgear WNDR4500 Router) - After comming accross this thread I decided to test the Samsung TV Plus and noticed that it no longer works. I get the error message pictured. Netflix, Amazon Prime, HBO Max, Hulu, Vudu, YouTube and all the other streaming apps on the TV work without any issues. The problem appears to be only with Samsung TV Plus. I called my sister who has the same TV and to whom I gifted my old Modem and Router and Samsung TV Plus works fine. We both have the same Spectrum service. My CAX80 has Modem firmware 1.02.08 and Router firmware 2.1.1.4 - Something is not right here.
Be sure the TVs FW is up dated.
Try disabling AX mode on the CAX80 and try.
How far away is the TV from the CAX80?
tamanaco wrote:I have a 2019 Samsung Q80R QLED TV and have not watched Samsung TV in a while. I'm sure that it worked fine with my previous setup (Motorola SB6183 Modem and Netgear WNDR4500 Router) - After comming accross this thread I decided to test the Samsung TV Plus and noticed that it no longer works. I get the error message pictured. Netflix, Amazon Prime, HBO Max, Hulu, Vudu, YouTube and all the other streaming apps on the TV work without any issues. The problem appears to be only with Samsung TV Plus. I called my sister who has the same TV and to whom I gifted my old Modem and Router and Samsung TV Plus works fine. We both have the same Spectrum service. My CAX80 has Modem firmware 1.02.08 and Router firmware 2.1.1.4 - Something is not right here.
- Trust me. The problem was solely with the Netgear CAX80. I have five Samsung TVs and only one wasn’t working. And the only time it wasn’t working was when it was connected to the CAX80. If connected to any other device, such as a hot spot device I have, or my phones hot spot, or any other router, the tv worked flawlessly. Even if I connected the modem to the tv via Ethernet, the same problem existed.
As I said, Netgear sent out a replacement cax80 and it had the precise same problem. Netgear even admitted as much and claimed the CAX80 is too new but will get better if I just wait for a firmware update. How reassuring... Netgear eventually sent me an RAX80 and magically the tv worked. The RAX80 has its own unreliability issues though and I now have a Linksys system, which works perfect.
Not only did certain TVs have issues with the CAX80, but it always had connectivity issues that seem to have been caused by the smart wifi feature. Frequently the CAX80 wifi would be broadcasting, but no internet was flowing through.
The cold hard truth is that the chips on the Netgear “AX” devices are not ready for prime time. The kinks were not worked out before the release. It was a great idea but the most important thing for me, and many others, is reliability. There are other companies with AX products that are indeed reliable. Linksys being one.
Again, the problem isn’t the TV. If it were the TV, it would have problems with every device. But it doesn’t. It only has problems with the CAX80 when both wifi or Ethernet connected.
The best advice I. Can give is: Don’t even bother wasting your time troubleshooting. Ill they will do is tell you to disable the very features that made you want to buy the product in the first place. Spend your money elsewhere is my advice.
