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Forum Discussion
WiredOpposite
Jun 15, 2022Follower
Nighthawk CAX80 modem/router drops connection daily, including LAN
I've been having issues for a little over a week now with a 9 month old CAX80, my internet went down for scheduled work by Xfinity and since it's come back, I've been having security certificate issues in chrome on all my devices and my network goes down multiple times a day for maybe 10 or 20 minutes at a time or until restart the router. When it happens, my local wired connections go down (which makes me think router problem,) but wifi stays up without connecting to the internet. Has anyone had any experience with this sort of thing? I've asked neighbors and xfinity, it doesn't seem to be happening to anyone else here. Also, did a new firmware come out recently? I'm thinking of downgrading and seeing if that changes anything.
1 Reply
- FURRYe38Guru - Experienced User
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html