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Lizette's avatar
Lizette
Follower
Nov 03, 2022

nighthawk cax80

Woke up this morning to no internet connection. Called Netgear for support for a Nighthawk CAx80 which I purchased 2 years ago for $500.00 and was told that I had top pay an additional $100-200 for troubleshooting the unit. I think this is a rip off. I can't understand paying $500.00 for something that only lasted 2 years. Netgear should be ashamed of themselves. I will leave a bad review on every platform I know about Netgear.

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Nov 03, 2022

    I haven't found a company yet that will replace a device that's a year out of warranty. 

    Yes they are expensive but there is always the risk of failure. Its why companies offer extended warranties or 3rd party warranties. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 04, 2022

    https://community.netgear.com/t5/Cable-Modems-Routers/NOTICE-Users-with-sudden-non-functioning-CAX80-modems/td-p/2234550/jump-to/first-unread-message

    Lizette wrote:

    Woke up this morning to no internet connection. Called Netgear for support for a Nighthawk CAx80 which I purchased 2 years ago for $500.00 and was told that I had top pay an additional $100-200 for troubleshooting the unit. I think this is a rip off. I can't understand paying $500.00 for something that only lasted 2 years. Netgear should be ashamed of themselves. I will leave a bad review on every platform I know about Netgear.

     

    • demfer's avatar
      demfer
      Initiate
      Nov 07, 2022

      worst customer service ever. Spent an hour on the phone with a bunch of clowns that only tried to extract money out of me and didn't care about addressing my issues with the CAX80 which is totally bricked. I think we're in class action territory now...