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Forum Discussion
Nighthawk CM2000 not allowing speed upgrade on XFINITY
Back in January 2022 we moved to a new home and I upgraded to a Nighthawk CM2000-100NAS connected to an Orbi AX6000 using Xfinity internet (270 mbps) and had very few problems. Recently we upgraded t...
When Xfinity installed the service back in January, he did some questionable routing through a splitter that I was going to 'reroute' when I had time, but as it worked OK I was less motivated. I guess I have the motivation now...I've done the shutdown and startup as you've identified. Right now, aside from the Orbi, the only direct wire is for my VOIP (all other is WiFi). I'll eliminate the splitter and reroute the cable directly to the router. Also was using the ethernet cable provided but I guess I can update that as well. I am remote right now and have no access to the Modem page.
Firmware on Orbi is V4.6.8.2 which the app says is the latest.
I know its a PITA but try directly connecting a pc/laptop to the modem and speedtesting directly off there. its good to figure out if the modem is actually the bottleneck or if the routers settings are causing it.