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Tutor

Jul 04, 2024

Solved

Nighthawk CM2000, RAXE300, pfSense CE, XS712Tv2 12-Port 10G Managed Switch Setup

A brief recap: Have used a pfSense virtual machine router/firewall for over a decade. A switch to Spectrum 1Gig Ethernet 2yrs ago forced a double NAT situation as could never succeed in coupling Spec...

Zaphod-17
Jul 06, 2024
O mio remorso! I apologize profusely to all. What ocean is deep enough to hide my tears of shame?
Every step has been a mistake: pfSense is Netgate, not Netgear!
The premise for every action taken over the past month was thus sorely flawed.
Your good graces have been abused. And oh! Netgear tech admonished for never having heard of pfSense; Spectrum tech urged into the crawlspace with a weed whacker, to each unjust.
Fare well! and if for ever, still for ever, fare thee well!

FURRYe38

Guru - Experienced User

Jul 04, 2024

Please post a copy and paste of the modems connection status page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router

Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.

Zaphod-17

Tutor

Jul 04, 2024

Had gone over the post length limit so had to delete. This is from the new CM2000 that arrived this morning. Connection Page:

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	471000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	33	471000000 Hz	3.2 dBmV	42.3 dB	0	0
2	Locked	QAM256	2	267000000 Hz	6.0 dBmV	42.5 dB	0	0
3	Locked	QAM256	3	273000000 Hz	5.8 dBmV	42.5 dB	0	0
4	Locked	QAM256	4	279000000 Hz	5.7 dBmV	42.5 dB	0	0
5	Locked	QAM256	5	285000000 Hz	5.6 dBmV	42.6 dB	0	0
6	Locked	QAM256	6	291000000 Hz	5.6 dBmV	42.5 dB	0	0
7	Locked	QAM256	7	297000000 Hz	5.4 dBmV	42.4 dB	0	0
8	Locked	QAM256	8	303000000 Hz	5.2 dBmV	42.4 dB	0	0
9	Locked	QAM256	9	309000000 Hz	5.2 dBmV	42.5 dB	0	0
10	Locked	QAM256	10	315000000 Hz	5.0 dBmV	42.6 dB	0	0
11	Locked	QAM256	11	321000000 Hz	4.8 dBmV	42.4 dB	0	0
12	Locked	QAM256	12	327000000 Hz	4.6 dBmV	42.4 dB	0	0
13	Locked	QAM256	13	333000000 Hz	4.4 dBmV	42.3 dB	0	0
14	Locked	QAM256	14	339000000 Hz	4.4 dBmV	42.3 dB	0	0
15	Locked	QAM256	15	345000000 Hz	4.4 dBmV	42.4 dB	0	0
16	Locked	QAM256	16	351000000 Hz	4.2 dBmV	42.3 dB	0	0
17	Locked	QAM256	17	357000000 Hz	4.2 dBmV	42.3 dB	0	0
18	Locked	QAM256	18	363000000 Hz	4.1 dBmV	42.3 dB	0	0
19	Locked	QAM256	19	369000000 Hz	4.1 dBmV	42.3 dB	0	0
20	Locked	QAM256	20	375000000 Hz	3.9 dBmV	42.2 dB	0	0
21	Locked	QAM256	21	381000000 Hz	3.7 dBmV	42.2 dB	0	0
22	Locked	QAM256	22	387000000 Hz	3.7 dBmV	42.3 dB	0	0
23	Locked	QAM256	23	393000000 Hz	3.6 dBmV	42.3 dB	0	0
24	Locked	QAM256	24	399000000 Hz	3.5 dBmV	42.3 dB	0	0
25	Locked	QAM256	26	405000000 Hz	3.3 dBmV	41.9 dB	0	0
26	Locked	QAM256	27	411000000 Hz	3.3 dBmV	42.2 dB	0	0
27	Locked	QAM256	28	417000000 Hz	3.1 dBmV	42.1 dB	0	0
28	Locked	QAM256	29	423000000 Hz	2.9 dBmV	42.0 dB	0	0
29	Locked	QAM256	30	453000000 Hz	3.1 dBmV	42.2 dB	0	0
30	Locked	QAM256	31	459000000 Hz	3.1 dBmV	41.9 dB	0	0
31	Locked	QAM256	32	465000000 Hz	3.1 dBmV	42.2 dB	0	0
32	Not Locked	Unknown	0	0 Hz	0.0 dBmV	0.0 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	81	5120	17800000 Hz	41.5 dBmV
2	Locked	ATDMA	82	5120	24200000 Hz	42.8 dBmV
3	Locked	ATDMA	83	5120	30600000 Hz	43.8 dBmV
4	Locked	ATDMA	84	5120	37000000 Hz	44.5 dBmV
5	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0 ,1 ,2	25	656000000 Hz	3.0 dBmV	41.3 dB	868 ~ 3227	392376174	386649668	0
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

Extended Upstream Transmit Power



Current System Time:Thu Jul 04 14:30:30 2024
System Up Time:02:27:04

Zaphod-17

Tutor

Jul 04, 2024

New CM2000 Event Log:

Time	Priority	Description
Thu Jul 04 12:04:09 2024	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 12:04:04 2024	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 12:04:03 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 12:04:03 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Notice (6))	Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 11:42:06 2024	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 11:42:01 2024	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 11:42:00 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 11:42:00 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Notice (6))	Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 11:10:23 2024	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 11:10:18 2024	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 11:10:18 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 11:10:18 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Notice (6))	Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 10:06:01 2024	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 10:05:56 2024	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 10:05:55 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 10:05:55 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Notice (6))	Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 09:54:31 2024	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 09:54:26 2024	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 09:54:25 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 09:54:25 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Notice (6))	Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 08:58:15 2024	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 08:58:10 2024	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 08:58:10 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 08:58:10 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Time Not Established	(Notice (6))	Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
Time Not Established	(Critical (3))	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 08:01:38 2024	(Notice (6))	DHCP Renew - lease parameters Time Protocol Servers modified;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 07:51:53 2024	(Notice (6))	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 07:51:48 2024	(Notice (6))	TLV-11 - unrecognized OID;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 04 07:51:47 2024	(Error (4))	Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=e0:46:ee:8f:b8:6b;CMTS-MAC=00:01:5c:8f:98:68;CM-QOS=1.1;CM-VER=3.1;