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Solved
Nighthawk CM2050V Comcast Firmware Killed Speed
I understand Comcast has just updated the firmware in these routers from V2.01.03 to V9.01.01. My download speed went from 934 to 225. Comcast tech came out yesterday and cleared some signal loss b...
I contacted a supervisor who actually responded he could see the modem was not properly provisioned, he opened another ticket and one of their best techs came out. I think they fixed it from inside but he was excellent. Problem solved after a month and about 15 tickets opened. Thanks for the encouragement
Netgear has finally agreed to process my replacement of the defective modem. That's not before they seriously tortured me for a month with ungodly slow emails back and forth....there is no phone support. They had to make sure Comcast did everything they could on their end including at the last email changing the drop and modem. Try doing that with Comcast...it takes an extraordinary amount of effort....as if it was not enough Comcast verified 1500 mhz to my modem with their 5K piece of equipment. It's not an acceptable practice to me to have another company spend all their time and money without lifting a finger to help resolve the issue. I should have been provided with an RMA replacement weeks ago after providing evidence that there was nothing else to change but the modem. I'm persistent and thankfully retired or I would need to in order to have the time for them to cough up a replacement. If you're trying to leave a sour taste in customers mouths they are absolutely adept at that.