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Nighthawk CM2050V Comcast Firmware Killed Speed
I understand Comcast has just updated the firmware in these routers from V2.01.03 to V9.01.01. My download speed went from 934 to 225. Comcast tech came out yesterday and cleared some signal loss b...
I contacted a supervisor who actually responded he could see the modem was not properly provisioned, he opened another ticket and one of their best techs came out. I think they fixed it from inside but he was excellent. Problem solved after a month and about 15 tickets opened. Thanks for the encouragement
Netgear has finally agreed to process my replacement of the defective modem. That's not before they seriously tortured me for a month with ungodly slow emails back and forth....there is no phone support. They had to make sure Comcast did everything they could on their end including at the last email changing the drop and modem. Try doing that with Comcast...it takes an extraordinary amount of effort....as if it was not enough Comcast verified 1500 mhz to my modem with their 5K piece of equipment. It's not an acceptable practice to me to have another company spend all their time and money without lifting a finger to help resolve the issue. I should have been provided with an RMA replacement weeks ago after providing evidence that there was nothing else to change but the modem. I'm persistent and thankfully retired or I would need to in order to have the time for them to cough up a replacement. If you're trying to leave a sour taste in customers mouths they are absolutely adept at that.
db3058 wrote:Netgear has finally agreed to process my replacement of the defective modem. That's not before they seriously tortured me for a month with ungodly slow emails back and forth....there is no phone support. They had to make sure Comcast did everything they could on their end including at the last email changing the drop and modem. Try doing that with Comcast...it takes an extraordinary amount of effort....as if it was not enough Comcast verified 1500 mhz to my modem with their 5K piece of equipment. It's not an acceptable practice to me to have another company spend all their time and money without lifting a finger to help resolve the issue. I should have been provided with an RMA replacement weeks ago after providing evidence that there was nothing else to change but the modem. I'm persistent and thankfully retired or I would need to in order to have the time for them to cough up a replacement. If you're trying to leave a sour taste in customers mouths they are absolutely adept at that.
You should get your units of measure correct. 1500 mhz is a frequency and not a measure of data throughput. I would guess you mean 1500 Mbps (mega-bits per second) throughput. That value would be consistent for a 1200 Mbps Comcast plan that is over provisioned for 20%.
When you receive a RMA replacement, do not be surprised if it is a refurbished unit.
Are you going to wait on the RMA replacement or are you going to lease a Comcast gateway in the mean time? I would be very curious to know how a leased gateway performed in your specific installation and test setup.
You are right...I should be more accurate with my terms. It's bad Jersey youth history speaking the English language in 100 words or less. I am going to wait for the unit they send me. I won't upgrade to the latest Comcast proprietary gateway right now...it does not support DHCP IP addresses being added and my old Panasonic laserjet will not work on their network. I use that every day for printing scanning and faxing and have a lot of toner, etc. The Comcast unit is an all in one wifi gateway. In the end I'd will probably just reinstall my old Arris Tombstone that was bullet proof and still working when I decided to "upgrade". I was getting 350 Mbps with that when I disconnected it and that's plenty for grandpa. And it has a battery that works great in the CA mountains where PGE can't keep the power up for longer than a week now. They installed sensors on the lines that a squirrel can trip and it's out for 10-20 hrs while they "inspect" the lines.
I'm not sure I can turn off their wifi router function and install my own. I'll have to research that. I do understand their wifi function on the latest revisions are excellent though and are a unique newer generation wifi signal design. They also have an add-on battery backup for outages so that would work. I'm still thinking..... I pay the horrible monsters too much already and am not fond of paying them more. Their tech support over the past year has been a joke.
db3058 wrote:You are right...I should be more accurate with my terms. It's bad Jersey youth history speaking the English language in 100 words or less. I am going to wait for the unit they send me. I won't upgrade to the latest Comcast proprietary gateway right now...it does not support DHCP IP addresses being added and my old Panasonic laserjet will not work on their network. I use that every day for printing scanning and faxing and have a lot of toner, etc. The Comcast unit is an all in one wifi gateway. In the end I'd will probably just reinstall my old Arris Tombstone that was bullet proof and still working when I decided to "upgrade". I was getting 350 Mbps with that when I disconnected it and that's plenty for grandpa. And it has a battery that works great in the CA mountains where PGE can't keep the power up for longer than a week now. They installed sensors on the lines that a squirrel can trip and it's out for 10-20 hrs while they "inspect" the lines.
I'm not sure I can turn off their wifi router function and install my own. I'll have to research that. I do understand their wifi function on the latest revisions are excellent though and are a unique newer generation wifi signal design. They also have an add-on battery backup for outages so that would work. I'm still thinking..... I pay the horrible monsters too much already and am not fond of paying them more. Their tech support over the past year has been a joke.
A couple of thoughts. Yes, it is possible to configure the Comcast gateways for Bridge Mode. That disables the router function and some of the Wi-Fi broadcasts. Downstream of the bridged gateway you could install a router of your choice.
I dealt unsuccessfully with proprietary battery backup units for a few years. In the end I bought a small UPS unit and keep my modem, router, and switches powered up in case of an outage.