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Forum Discussion
Nighthawk CM3000, FW 6 .01.03 randomly disconnects from internet
I have been working with Xfinity for a month now, had my cable wiring replaced inside the house to the modem, had the wiring inspected outside the house, still have random disconnects. Xfinity sa...
What ISP Speed package UP and Down do you have with the ISP?
Do you know if your on the midsplit tier with the ISP?
Please post the cable connections status page here.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
I recommend asking the ISP to downgrade the FW back to prior version. There has been some posts from users reporting this version v6 FW is having issues. NG has been make aware of it.
I have requested that from the ISP, the people from India on the phone insist I must contact Netgear, even when I inform them that THEY are the ones distributing the firmware.. so frustrating!!! Attached is all the info, thank you so much!
What ISP Speed package UP and Down do you have with the ISP?
Do you know if your on the midsplit tier with the ISP?
Could reach out to the CC/XF team over on reddit and talk to someone there. There is one particular user there at that ISP that could maybe help get the modem downgraded in FW. Not sure if I would have great confidence in there support team overseas.
I would have the ISP check those Criticals in the event logs as well.
download speed of 2000 MBPS and upload speed of MBPS... I've looked on Reddit, and consensus is its up to the ISP, just can't get them to own it, and I'm tired of tech appts that don't fi the issue... Cant seem to get anyone to own the problem. I've sent the modem info to the ISP, and all they say, is your modem looks great now! This is the most frustrating experience!