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Forum Discussion
Nighthawk CM3000, FW 6 .01.03 randomly disconnects from internet
I have been working with Xfinity for a month now, had my cable wiring replaced inside the house to the modem, had the wiring inspected outside the house, still have random disconnects. Xfinity sa...
once you get to a certain point with xfinity, sometimes you actually need to rent their device to see if there is still an issue. if there is, they can't blame it on the "third party device" anymore. Your logs/levels indicate a line issue but proving it is hard if they've already been out
They keep saying they've fixed the problem in our area.. I think the problem is the blasted firmware!
I paid $300 for this modem.... this is crazy
Has a power OFF of the modem for 1 minute and connected router been performed since FW was updated on the modem?
Brand and model# of th \e external router that is connected to the modem?
CAT# LAN cable between the modem and router? CAT6A STP is recommended.
Had the modem been working prior to this FW update?
