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Forum Discussion
Nighthawk CM3000, FW 6 .01.03 randomly disconnects from internet
I have been working with Xfinity for a month now, had my cable wiring replaced inside the house to the modem, had the wiring inspected outside the house, still have random disconnects. Xfinity sa...
The tech came out today... agreed that it is the firmware... the tech says the FW downloads are automatic and there is no way to roll them back. The techs have zero communication with engineering and can only log the problem.. reached out to the Reddit folks and got the same response there... Their solution is to use Xfinity HW.. I've spent a ton on this modem and a very expensive Orbi Mesh system... I have since downgraded to the CM1150V which has lag issues but appears more stable. Wishing someone would own and address these FW problems, this whole process is exhausting.