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Forum Discussion
lisakc
Jul 14, 2025Tutor
Nighthawk CM3000, FW 6 .01.03 randomly disconnects from internet
I have been working with Xfinity for a month now, had my cable wiring replaced inside the house to the modem, had the wiring inspected outside the house, still have random disconnects. Xfinity sa...
lisakc
Jul 17, 2025Tutor
My Modem was purchased last October and still under the 1 year warranty, I have requested a new one... don't think that will solve the issue, but its the only affordable option left.
FURRYe38
Jul 17, 2025Guru - Experienced User
Ya the ISP can only upgrade or downgrade the modem. And the ISP can downgrade as well, if you can get to the right people there. Ya, ISP will always point to there HW.
I know that NG is looking into the newer FW issues on the CM3000. Just won't know anything beyond that.