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Forum Discussion
Gabe06
Jun 26, 2021Follower
Nighthawk modem router no internet
Reset and turned off modem several times and still no internet. Internet shutoff randomly last night. ISP confirmed no service issues on their end. Any suggestions or ideas?
michaelkenward
Jun 27, 2021Guru - Experienced User
Gabe06 wrote:
Reset and turned off modem several times and still no internet. Internet shutoff randomly last night. ISP confirmed no service issues on their end. Any suggestions or ideas?
Not without a useful description of what is happening at your end. We don't even know what the LEDs look like on your device, or what, if anything, you have tried to fix it.
Manuals are always a good place to start.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Check the section in the manual Troubleshoot With the LEDs.
You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.
You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)
Many questions apply to different types of device, so there may be useful responses here, but you might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:
Cable Modems & Routers
I will ask the Netgear moderator to move your message.