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Gabe06's avatar
Gabe06
Follower
Jun 26, 2021

Nighthawk modem router no internet

Reset and turned off modem several times and still no internet. Internet shutoff randomly last night. ISP confirmed no service issues on their end. Any suggestions or ideas?
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 27, 2021

Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 

Both wired and wireless devices don't get internet? 


https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853

Gabe06 wrote:
Reset and turned off modem several times and still no internet. Internet shutoff randomly last night. ISP confirmed no service issues on their end. Any suggestions or ideas?