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Forum Discussion
Nighthawk x4s Ac3200 C7800 2.4ghz band issue
Hi all, I'm sure this has been addressed many times on other models, but this one I haven't seen specifically with this model (AC3200 X4S) For the last few weeks, I've been having trouble with my ...
Bumping this topic. Once 5GHz has been activated 2.4GHz is not available and has 0 internet connectivity, I have devices in my house that do not support 5GHz.
Things I've tried
- Factory Reset
- Different placement in the house
- Turning on/off 20/40 MHz Coexistence
- Tried multiple channels with a preference to 1/7/11
Some support on this would be fabulous and hopefully, Netgear can get their stuff straight. I've been hopping between forums and this has been a common issue. I am feeling disappointed investing in this piece of hardware. :smileyindifferent:
Does anything connect to the 2.4Ghz radio if you temporarily disable WPA security for this radio? Re-enable WPA2 and AES. If nothing gets any data or traffic from the internet from the 2.4Ghz radio, then we an presume the unit is faulty and needs to be RMA'd.
You should file a support ticket here:
https://www.netgear.com/mynetgear/registration/login.aspx
Yitsy wrote:
Bumping this topic. Once 5GHz has been activated 2.4GHz is not available and has 0 internet connectivity, I have devices in my house that do not support 5GHz.
Things I've tried
- Factory Reset
- Different placement in the house
- Turning on/off 20/40 MHz Coexistence
- Tried multiple channels with a preference to 1/7/11
Some support on this would be fabulous and hopefully, Netgear can get their stuff straight. I've been hopping between forums and this has been a common issue. I am feeling disappointed investing in this piece of hardware. :smileyindifferent: