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Forum Discussion
TheDax255
Oct 04, 2020Tutor
Nighthawk X4S C7800 not supported by Spectrum?
So, i just moved and had to change services from WOW to Spectrum. I was using the C7800 on wow just fine, and on the box it SAYS Spectrum on it... but when i go to set it up, they say it's not suppor...
VinnyD
Oct 16, 2020Aspirant
It is even more dismal... Both Spectrum and Netgear have dropped the ball on me, I have been suffering since the middle of September (OVER ONE MONTH)...
- In Feburary 2020 I bought a C7800
- it activated just fine and worked without issue until the middle of September
- in the middle of September the modem started dropping every ~ four hours, a power reset gets me another four hours, I have been trying to work from home in this crippled mode FOR OVER A MONTH!
- I first guessed that the modem was bad, Netgear FORCED me to by a tech support contract in order to get their help, even tho I told them I was just trying to collect on their one year warranty, they assured me that the problem would be solved in 10 - 15 mins if I talked with the tech support folks; something about 3rd party wifi interference...
- Well it wasn't 3rd party wifi interference and a couple of other router setting changes didn't work... Netgear finally sent me a replacement (IT IS REFURBISHED)
- Center stage for Spectrum, CLOWNS: the replacement (same exact model) cannot be activated, after 4 or 5 calls I was finally put in touch with someone (at Spectrum) that took pity on me BUt that was 5 days ago...
- The C7800 was moved from the min supported list to the 1G list
- Spectrum also cannot activete the new C7800 but my first C7800 keeps limping in the "reset every four hours" mode
- Spectrum of course was quick to offer me one of their modems, I declined and asked that they iron out the C7800 support, if yes then please activate my replacement C7800 or REMOVE the C7800 from the 1G list.... I am still waiting for a call back (the Spectrum person that took pity on me had to get supervisor approval in order to promise me a callback, again that was 4 - 5 days ago).
I will update once I make progress.
Vinny
- VinnyDOct 16, 2020Aspirant
I forgot to mention that Spectrum already replaced the line from pole to my house and their line tests pass just fine.
- VinnyDOct 16, 2020Aspirant
rglight I saw your thread on C7800 & firmware... That isn't my problem here BUT did you ever make any progress on C7800/Spectrum?
https://community.netgear.com/t5/Cable-Modems-Routers/C7800-Firmware-on-Spectrum/m-p/1735274#M16650
thanks
Vinny