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Forum Discussion
jmoyta
Oct 27, 2020Tutor
No Ranging Response received - T3 time-out : Firmware issue?
I began noticing erratic internet service issues beginning somewhere around Oct 8, or so. I'm continuing to experience symptoms like frequent, intermittent MS Teams "Your network is causing poor cal...
jafie
Oct 28, 2020Aspirant
Running into the same thing here as jmoyta... Definitely started on 10/8. Same symptoms on Teams. Steaming services with horible quality. Watching speeds, they have been completely erratic. Making the assumption on the firmware. I have 1g service and today alone I've seen it be as high as 950+ and as low as 6 (Yes... 6). I've factory reset everything in an effort to isolate. The only thing that seems to bring any temp relief is a modem reboot. Yesterday was 5-6 reboots. Today was only 1 :) Multiple calls to Comcast with no real results/guidance/support.
- Riamo33Dec 23, 2020AspirantAny update on this? Same thing happened to me, thought I was going crazy. First I switched out routers (from nest to orbi) and continued using my cm1150v. Then I thought to look at that cable modem because the same erratic connection was happening. I then saw that there were a lot of t3 and some t4 errors. I had Comcast come and check, they said the signal strength was good and the noise was low. When they came everything was working fine. Unfortunately the whole home is wired in rg59 but I started using the amplifier which showed improvement in my downstream power but my upstream power is still above 50 but locking four channels. I'm at a crossroads where to go from here.
- FURRYe38Dec 23, 2020Guru - Experienced User
Cable modems should be using RG6 not RG59.
Riamo33 wrote:
Any update on this? Same thing happened to me, thought I was going crazy. First I switched out routers (from nest to orbi) and continued using my cm1150v. Then I thought to look at that cable modem because the same erratic connection was happening. I then saw that there were a lot of t3 and some t4 errors. I had Comcast come and check, they said the signal strength was good and the noise was low. When they came everything was working fine. Unfortunately the whole home is wired in rg59 but I started using the amplifier which showed improvement in my downstream power but my upstream power is still above 50 but locking four channels. I'm at a crossroads where to go from here.- jmoytaDec 23, 2020Tutor
Tech came and replaced some of my exterior cabling, problem was immediately resolved.