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Forum Discussion

jaredkpln's avatar
jaredkpln
Aspirant
Aug 22, 2018

No wifi singal produced

Recently called the internet provider, and my modem is showing that we have internet.  However there is not wifi signal being produced, I tried turning the wifi and device on and off, still nothing. ...
Troubleshooting
jaredkpln's avatar
jaredkpln
Aspirant
Aug 27, 2018

Yes they are.

vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 27, 2018

Please make sure to call them and say REMOVE NO WIFI CODE off your account.

 

they are forcefully doing this to convert your device to modem-only mode. 

  • jaredkpln's avatar
    jaredkpln
    Aspirant
    Aug 31, 2018

    I called them and they assure me that they are not sending a "no wifi signal" from their end.

     

    I tried using the routerlogin.net and I get the attached message, so I cannot even check the settings in the router/modem

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Aug 31, 2018

      show us output of ifconfig on terminal window.