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Forum Discussion
Not finding an internet connection
I have an internet plan with my isp, but everytime I go to try and get it connected and ready for use it doesnt ever find an internet connection. Really have no idea how to explain this or what to do...
Does both wired and wireless devices not get internet?
Does the modems web page show having a internet connection?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853