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Forum Discussion
Now Spectrum has updated the CM3000 to version 6.01.03 - they refuse to roll it back
This darn broken firmware has made its way to Spectrum. They refuse to believe the only solution is to rollback to 5.0.X as proven method by Xfinity and other ISPs who dealt with this mess months ago...
Hello:
Thought I would add to the issue regarding Cox Cable.
Have had same issue since Cox updated the CM3000 to version 6.01.03, likely in May. Have had 4 Cox service calls and last one finally advised either modem itself or bad firmware. He did advise he doubted Cox had ability to do firmware rollback, as had never heard of that happening. He advised if I got a new CM3000, unless the problem version had been suspended by Cox, the new modem would likely get immediately updated as part of the provisioning process. His only recommendation was to wait till next firmware update and see if fixed issues.
That is DOA; so likely giving it another week or so to see if Cox Cable initiates a rollback or will just buy Arris S34 and be done with this nonsense.
Find it hard to believe the firmware issue made it past both NETGEAR and Cox. Have usually had good luck with NETGEAR as also have Orbi 972 and it has been great.
Thanks
Kris
Only ISPs have the ability to update or downgrade FW on modems connected to there system.
There is known issues with v6 FW and CC/XF have already begun to downgrade there users with the CM3000 modem back to v5 FW.
Cox I presume has same abilities to downgrade FW. Should have at least. Keep in contact with the ISP and request a FW downgrade back to prior working version.
How long have you had the CM3000 modem?
YA ISP should have tested new FW prior to pushing it. Possible they didn't or didn't test it well. It's on ISPs to test and certify FW that comes from modem Mfrs before they release it.