Now Spectrum has updated the CM3000 to version 6.01.03 - they refuse to roll it back

Hello:

Thought I would add to the issue regarding Cox Cable.

Have had same issue since Cox updated the CM3000 to version 6.01.03, likely in May.  Have had 4 Cox service calls and last one finally advised either modem itself or bad firmware.  He did advise he doubted Cox had ability to do firmware rollback, as had never heard of that happening.  He advised if I got a new CM3000, unless the problem version had been suspended by Cox, the new modem would likely get immediately updated as part of the provisioning process.  His only recommendation was to wait till next firmware update and see if fixed issues.

That is DOA; so likely giving it another week or so to see if Cox Cable initiates a rollback or will just buy Arris S34 and be done with this nonsense. 

Find it hard to believe the firmware issue made it past both NETGEAR and Cox.  Have usually had good luck with NETGEAR as also have Orbi 972 and it has been great.

Thanks

Kris