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jado's avatar
jado
Follower
Jun 04, 2019

NTV300SL black screen on Netflix & unable to go to main menu

My Netflix suddenly stopped working last week. When I try to use Netflix my screen is black & will not let me out of the screen or shut it off on my Netgear. I have to disconnect the power to shut it down. I've called Netflix & after a1 1/2 hours with them they said it was problems with my Netgear. Anyone have an idea what I can do to  fix it?

1 Reply

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 04, 2019

    I don't think NG has a support forum for this model product. You'll need to contact NG support or open a support ticket here:

    https://www.netgear.com/mynetgear/registration/login.aspx

     

    Good Luck. 

    jado wrote:

    My Netflix suddenly stopped working last week. When I try to use Netflix my screen is black & will not let me out of the screen or shut it off on my Netgear. I have to disconnect the power to shut it down. I've called Netflix & after a1 1/2 hours with them they said it was problems with my Netgear. Anyone have an idea what I can do to  fix it?