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Forum Discussion
Bmac1024
Apr 25, 2023Aspirant
Only 24 channels locking
So basically talked to isp and they said i should be locked into all 32 channels and hes never seen this happen and told me to come here and ask for any answers?
10 Replies
- FURRYe38Guru - Experienced User
What model modem is this?
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerPower levels are a tad bit high:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
I seem some correctables that should be mostly zeros like the other channels.
Then try a factory reset on the modem with the ISP cable line disconnected. Power OFF the modem for 1 minute. Then reconnect the ISP coax line, then power ON. Check channels again.
- Bmac1024Aspirant
after the factory reset and unplugged
- FURRYe38Guru - Experienced User
What model modem is this?
Please post a copy and paste of the modems event log page.
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
- Bmac1024Aspirant
thanks for help man, and its Firmware Version
V1.02.06 , I'm trying the reset and removing coax now ill brb