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Shaneurbach's avatar
Shaneurbach
Follower
Oct 22, 2016

Packet loss on C3000

I can't seem to find the correct area to post this so I'm assuming this is the right area. My C3000 is having packet loss and I have no clue whether it's ISP or Netgear related. I have tried reseting the modem and all other sorts of gimmicks. I've called the ISP and they sent me to Netgear. Netgear wanted me to pay $100 to fix a **bleep**ty router.

 

As I see in the logs, you have terrible packet loss on your ISP's network (15%)

-  15 |    7 |    6 |    7 |  40 |  112 |  16 |


-  15 |    7 |    6 |    8 |  40 |  112 |  12 |

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello Shaneurbach

     

    I would check all your connections make sure they are tight may want to remove a cable splitter if one is hooked up to the modem from the wall. After that I would have a cable tech come check your lines.

     

    DarrenM