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Forum Discussion

TxAnn's avatar
TxAnn
Aspirant
Sep 06, 2016

Password won't work

In trying to sign into the Genie or access my wifi cable modem, the standard log in won't take the password. It says, FAILED, Check password.   admin password
Log in
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Sep 08, 2016

Hello Txann

 

If you got to 192.168.0.1 in your web browser does the login of admin/password work?

 

DarrenM

TxAnn's avatar
TxAnn
Aspirant
Sep 08, 2016

 

No, that won't work. It says password failed.

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Sep 09, 2016

    Hello TxAnn

     

    Then it seems that the default password was changed at sometime and the only way to fix that is to factory reset the modem but this will lose all your settings and you will have to set up the modem again.

     

    DarrenM