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Forum Discussion
Phone call clarity using Netgear C7100v Cable Modem
I have a C7100v cable modem (replaced by Netgear once already). I have to reboot the modem everyday to get clear phone calls. Callers can here me fine but I can't here them clearly as their voice bre...
I am now using an Arris TM822 for voice modem. Installation: Where main cable comes into house...at splitter...a separate branch goes to the voice modem., with phone line plugged into the back of the TM822. The main cable is now split 4 ways...1 bravch to voice modem...1 to 7100V...and 2 to tv boxes. Voice now completely separate from the 7100v....which is now like I said...an expensive wireless router. I haven't had a single problem with this configuration. Just disappointing that the 7100V can't do the job it's supposed to do.
Thank you sir. Most helpful. It's a shame Netgear has not been more proactive to fix this problem. I'm going to write an extremely negative review of this modem exposing this problem to prospective buyers of this problems.
Can you send me a PM with your name, email, and phone number our support team wants to work with you on these issues with the c7100.
DarrenM
I am consistently having the same problem with voice call. Most expansive modem on the market and you can't use it. If you can not resolve it, i am heading to Post to most negative review so that future customer doesn't get deceived.
I am experiencing the same problem - pretty disappointed, otherwise this a nice modem.
Below is my latest Case #, Hopefully you can track it from that.
29682639
The fix for the distorted voice in the C7100V Modem is a Netgear firmware update to version .33. It should be deployed by Comcast by the first part of March 2018. I had the same problem and Netgear identified the glitch. Gettting Comcast to make distributiion is another issue.
I know this is a good fix because Netgear sent me another modem with a modified firmware version to troubleshoot.
Best of luck to all of you having this problem.
