NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Ping jitters on cm500 modem
I bought the Netgear cm500 a few years ago, the ping has always been a little inconsistent and now it has gotten worse, I range from 25-80 ping. The ping sits at a good 25-40 but spikes up to 80 and c...
here are some more screenshots of my modem info, let me know if anything is abnormal.
You have lots of Errors and Criicals that the ISP needs to review and resolve.
You also have Correct and UN-correctables that should be zeros.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.