Just got off with my ISP and everything on their end shows normal, but my Upstream status continues to flag as "Poor". Also, when I originally set this modem up they couldn't do it over the phone so they sent a tech out to do the set up and they checked the line quality and everything checked out as well. Is this something on my end I need to adjust with any of my router settings? Please help!
Cable Connection
Cancel Apply |
| Cable Diagnostic | | Status: Poor | Action:
[Upstream Power Level]
Try these actions (Click the Refresh button after each step):
1) Make sure the coaxial cable is tightly connected.
2) Remove any unnecessary splitters.
3) Replace any required splitters.
4) Contact your service provider for troubleshooting help. | | Internet Access: | | Downstream Status: | | Upstream Status: | | | Refresh Save Cable Diagnostic Info | | | Advanced Information | | Frequency Start Value | | This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. | |
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| Startup Procedure |
| Procedure | Status | Comment | | Acquire Downstream Channel | 627 MHz | Locked | | Connectivity State | OK | Operational | | Boot State | OK | Operational | | Security | Enabled | BPI+ |
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| Downstream Bonded Channels |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables | | 1 | Locked | 256 QAM | 33 | 627000000 Hz | 3.1 dBmV | 43.4 dB | 0 | 0 | | 2 | Locked | 256 QAM | 1 | 417000000 Hz | 5.1 dBmV | 44.2 dB | 0 | 0 | | 3 | Locked | 256 QAM | 2 | 423000000 Hz | 5.0 dBmV | 44.1 dB | 0 | 0 | | 4 | Locked | 256 QAM | 3 | 429000000 Hz | 5.0 dBmV | 44.1 dB | 0 | 0 | | 5 | Locked | 256 QAM | 4 | 435000000 Hz | 4.8 dBmV | 44.1 dB | 0 | 0 | | 6 | Locked | 256 QAM | 6 | 453000000 Hz | 4.2 dBmV | 43.9 dB | 0 | 0 | | 7 | Locked | 256 QAM | 7 | 459000000 Hz | 4.5 dBmV | 44.0 dB | 0 | 0 | | 8 | Locked | 256 QAM | 8 | 465000000 Hz | 4.3 dBmV | 44.0 dB | 0 | 0 | | 9 | Locked | 256 QAM | 9 | 471000000 Hz | 4.0 dBmV | 43.8 dB | 0 | 0 | | 10 | Locked | 256 QAM | 10 | 477000000 Hz | 4.0 dBmV | 43.8 dB | 0 | 0 | | 11 | Locked | 256 QAM | 11 | 483000000 Hz | 3.5 dBmV | 43.6 dB | 0 | 0 | | 12 | Locked | 256 QAM | 12 | 489000000 Hz | 4.1 dBmV | 43.9 dB | 0 | 0 | | 13 | Locked | 256 QAM | 13 | 495000000 Hz | 4.0 dBmV | 43.9 dB | 0 | 0 | | 14 | Locked | 256 QAM | 14 | 501000000 Hz | 4.2 dBmV | 44.0 dB | 0 | 0 | | 15 | Locked | 256 QAM | 15 | 507000000 Hz | 4.2 dBmV | 44.0 dB | 0 | 0 | | 16 | Locked | 256 QAM | 16 | 513000000 Hz | 3.9 dBmV | 43.9 dB | 0 | 0 | | 17 | Locked | 256 QAM | 17 | 519000000 Hz | 3.7 dBmV | 43.8 dB | 0 | 0 | | 18 | Locked | 256 QAM | 18 | 525000000 Hz | 3.7 dBmV | 43.8 dB | 0 | 0 | | 19 | Locked | 256 QAM | 19 | 531000000 Hz | 3.8 dBmV | 43.9 dB | 0 | 0 | | 20 | Locked | 256 QAM | 20 | 555000000 Hz | 3.8 dBmV | 43.8 dB | 0 | 0 | | 21 | Locked | 256 QAM | 21 | 561000000 Hz | 3.7 dBmV | 43.8 dB | 0 | 0 | | 22 | Locked | 256 QAM | 22 | 567000000 Hz | 3.6 dBmV | 43.7 dB | 0 | 0 | | 23 | Locked | 256 QAM | 23 | 573000000 Hz | 3.7 dBmV | 43.7 dB | 0 | 0 | | 24 | Locked | 256 QAM | 24 | 579000000 Hz | 3.7 dBmV | 43.7 dB | 0 | 0 | | 25 | Locked | 256 QAM | 26 | 585000000 Hz | 3.7 dBmV | 43.7 dB | 0 | 0 | | 26 | Locked | 256 QAM | 27 | 591000000 Hz | 3.8 dBmV | 43.8 dB | 0 | 0 | | 27 | Locked | 256 QAM | 28 | 597000000 Hz | 3.3 dBmV | 43.5 dB | 0 | 0 | | 28 | Locked | 256 QAM | 29 | 603000000 Hz | 3.4 dBmV | 43.6 dB | 0 | 0 | | 29 | Locked | 256 QAM | 30 | 609000000 Hz | 3.1 dBmV | 43.4 dB | 0 | 0 | | 30 | Locked | 256 QAM | 31 | 615000000 Hz | 3.2 dBmV | 43.5 dB | 0 | 0 | | 31 | Locked | 256 QAM | 32 | 621000000 Hz | 3.2 dBmV | 43.5 dB | 0 | 0 | | 32 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
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| Upstream Bonded Channels |
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power | | 1 | Locked | ATDMA | 47 | 5120 Ksym/sec | 30400000 Hz | 31.5 dBmV | | 2 | Locked | ATDMA | 45 | 5120 Ksym/sec | 17600000 Hz | 29.5 dBmV | | 3 | Locked | ATDMA | 48 | 5120 Ksym/sec | 36800000 Hz | 32.5 dBmV | | 4 | Locked | ATDMA | 46 | 5120 Ksym/sec | 24000000 Hz | 30.8 dBmV | | 5 | Not Locked | Unknown | 0 | 0 | 0 | 0.0 dBmV | | 6 | Not Locked | Unknown | 0 | 0 | 0 | 0.0 dBmV | | 7 | Not Locked | Unknown | 0 | 0 | 0 | 0.0 dBmV | | 8 | Not Locked | Unknown | 0 | 0 | 0 | 0.0 dBmV |
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