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Forum Discussion
StarboardBow
Jun 05, 2020Star
possible mDNS issue causing wifi crash?
Have C7500 running current firmware V1.01.37 certified for Comcast/Xfinity ISP. Background. C7500 is used exclusively as wifi router (no hardwired ethernet connections) with only handful of devi...
FURRYe38
Jun 08, 2020Guru - Experienced User
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz.
Any Wifi Neighbors near by? If so, how many?
StarboardBow
Jun 09, 2020Star
FURRYe38 --
Thanks for reply.
As initially stated, C7500 2.4GHz radio is manually set to least congested non-overlapping channel (e.g., channel 1, 6, or 11) as determined by periodic monitoring using external third-party wifi diagnostic tool.
Typically neighboring wifi signals on set channel number less than dozen with only handful of strongest signals with average signal strength never higher than low 40s (on scale of 1-99) -- note happened to have one failure recurrence occur during working hours and had C7500 rebooted shortly thereafter with no wifi issues following reboot, and left another failure recurrence untouched for several days as wifi congestion drops off in middle of the night but to no avail, so doubt issue has anything to do with outside interference.
- FURRYe38Jun 09, 2020Guru - Experienced User
Try turning down the power output of the RBRs wifi radios from 100% to 75 or 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
- StarboardBowJun 09, 2020Star
FURRYe38 --
On C7500 Genie interface, wifi radio power output does not appear to be user-configurable -- see attached screenshot of Advanced tab->Advanced Settings->Wireless Settings page.
Am I missing something on configuration of C7500?
- FURRYe38Jun 10, 2020Guru - Experienced User
Well thats a shame. Something that would be helpful here.