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Forum Discussion

DestinA's avatar
DestinA
Aspirant
Dec 21, 2018

Problem with internet access with AC1900

Probem is Iost internet service. Ater talking with Comcast technical service for 45 minutes, they were not able to resolve problem. When I unplug router, wait 10 or 30 seconds and plug it back in, al...
Troubleshooting
shadowsports's avatar
shadowsports
Hero
Dec 21, 2018

Greetings DestinA,

 

Please confirm your router model number for us.  The D7000 (you listed) is not compatible with Comcast's cable internet service. 

 

Maybe C7000???

 

 

 

 

  • DestinA's avatar
    DestinA
    Aspirant
    Dec 21, 2018

    Yes. The model is the C7100V. I have been using Comcast for the past 18 months with this router.