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Forum Discussion
problems updating firmware C7800v2
I have the nighthawk c7800v2. I have had it since February 2021. My isp is mediacom. I have connection issues ie get dropped from the internet but able to get right back on easily. a tech came to the...
1. Launch a web browser from a computer or mobile device that is connected to the
modem router network.
2. Enter http://routerlogin.net or http://192.168.0.1.
A login window opens.
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Select Cable Connection.
Power levels are too high:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
You have too much Correct and Un-Correctables that should be mostly zeros. Need to check the coax cable line for kinks, fittings and any splitters.
Not all channels are locked in. This depends on your ISP speed package. What Speeds UP and Down do you pay for?
Check the events log as well If any Criticals or Errors are seen there, the ISP needs to review them and help resolve them.