Forum Discussion

Aspirant

Nov 28, 2021

PS5 will not connect even via lan on CAX30

I just got a new CAX30 yesterday and set it up. Everything seems good except my PS5 is not getting online. The router recognizes it, but the PS5 isn't getting internet access. Anybody who knows how to...

FURRYe38

Guru - Experienced User

Nov 28, 2021

What Firmware version is currently loaded on the modem?

Is the game console wireless or wire connected?

Contact Sony for help and information regarding there product. If other devices are connecting and getting internet and the PS isn't, there maybe an issue with the console...Have them help you reset the networking and wireless settings on the console.

Rhudman

Aspirant

Nov 28, 2021

Firmware version is V1.4.10.8
Cable Firmware version is V1.04.10

I have it connect via Lan. Also I just put my old modem back in to test and it got on no problem. The only change was to the Nighthawk router.

FURRYe38
Guru - Experienced User
Nov 28, 2021
What is the brand and model# of the old modem?

Same thing happens if wireless connected?

That happens if you put the IP address for the PS console in the modems DMZ?
- Rhudman
  Aspirant
  Nov 28, 2021
  The old modem is an xFinity modem. XB7-CM. Same thing with wireless. Nit sure about the DMZ. Haven't tried it. I'm kind of new to this.
  - FURRYe38
    Guru - Experienced User
    Nov 28, 2021
    Ok, so both wired and wireless isn't working.
    
    Let us know if you get anything with the console in the modems DMZ. Disable the DMZ after testing.