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Forum Discussion
Question regarding Netgear Nighthawk Modem/Router combo with Spectrum service
Hello all! First post and I'm quite perplexed about a situation that has happened to me. I recently bought a house and had to frantically set up internet so that I might still be able to work fro...
jintogens wrote:
The technician from Spectrum specified that I would have to contact Netgear to update my firmware since they don't own the modem/router, and Netgear support said that Spectrum would have to update the firmware.
Yet another ISP technician who does not know what they are talking about. As microchip8 says, the firmware is in the hands of your ISP. Netgear makes it available to them and they decide when, or if, to pass it on to users.