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Forum Discussion
R6350 router won't connect to Xfinity/Comcast Modem
I bought an AC1750 Smart WiFi Router, Model R6350. I have tried to use the Nighthawk app to install it. The app give me an "wire not connected" error or something like that. I can see the Netgear rou...
> R6350 router won't connect to Xfinity/Comcast Modem
What, exactly, is your (unspecified) "Xfinity/Comcast Modem"? Is it
a simple modem, or a modem+router? Why are you connecting the R6350 to
it?
> [...] I have tried to use the Nighthawk app to install it. [...]
I'd forget the app, and stick with a web browser. Visit
http://netgear.com/support , put in your model number, and look for
Documentation. Get the User Manual. Read.
> I saw on the community board [...]
Thanks for the helpful link. I've seen many things "on the community
board", not all of equal value.
> [...] I can't get the interface to come up on my laptop with an
> ethernet connection.
"can't" is not a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.
> I also ran a diagnostic test on the Xfinity modem [...]
Not much meat on that bone, either.
Sorry to disappoint you. You could have just asked the questions without the lecture. Congratulations on being an expert.
> [...] You could have just asked the questions without the lecture.
> [...]I could, at the risk of having even more of my time wasted in dealing
with still more information-free (non-)descriptions, where actual
information is required.But thanks for providing all those answers in round two. Simplifies
my job.