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Ramjet44's avatar
Ramjet44
Aspirant
Mar 31, 2020

R6350 router won't connect to Xfinity/Comcast Modem

I bought an AC1750 Smart WiFi Router, Model R6350. I have tried to use the Nighthawk app to install it. The app give me an "wire not connected" error or something like that. I can see the Netgear rou...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 31, 2020

Factory reset the modem by pressing the back reset button for 15 seconds then release. Wire connect your PC to the back of the modem. Use a web browser, IE11 or Firefox and walk thru the setup wizard at 192.168.0.1. This should help you get the modem setup. Let us know how it goes. 

Ramjet44 wrote:

I bought an AC1750 Smart WiFi Router, Model R6350. I have tried to use the Nighthawk app to install it. The app give me an "wire not connected" error or something like that. I can see the Netgear router in my Wireless Network Connections but when I login with the network key it won't connect. 

I saw on the community board where someone accessed the router interface and ran a "test" which fixed their issue. I can't get the interface to come up on my laptop with an ethernet connection. 

I also ran a diagnostic test on the Xfinity modem and it tested fine. Any advice? Thanks

 

  • Ramjet44's avatar
    Ramjet44
    Aspirant
    Mar 31, 2020

    Thanks Furry. I couldn't get my laptop to recognize the etheret connection from the modem. My modem is a Cisco DPC3939 and is fairly old. I think I'm going to take the router back and exchange it for a modem/router combo unit. Then I would have to worry about this anymore. I appreciate the response. Thanks.