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Creosote's avatar
Creosote
Aspirant
Sep 19, 2019

R6400v2 Dropping Connection on VPN

I recently starting getting very intermittent connectivity using my work laptop. All my other devices work fine (WiFi cameras, other laptops, iPhones etc) and my work tech support told me that it is because the VPN is very sensitive to any connectivity issues. I am unable to connect to the router through Ethernet (the connection never gets established and sometimes says “unidentified network, not connected” or it reconnects to WiFi). I am able to connect to Ethernet through my modem, but then of course none of my other devices (such as my security cameras) will work, so this is not a solution. I have performed a loop back test and lights do light up. My firmware is up to date.

I would hate to have to purchase a new router since this one is only 1 year and 3 months old, but I constantly get disconnected from my work VPN.

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 19, 2019

    Please post about this here for your model router:
    https://community.netgear.com/t5/General-WiFi-Routers-Non/bd-p/home-wifi-routers-general

    Good Luck. 

    Creosote wrote:
    I recently starting getting very intermittent connectivity using my work laptop. All my other devices work fine (WiFi cameras, other laptops, iPhones etc) and my work tech support told me that it is because the VPN is very sensitive to any connectivity issues. I am unable to connect to the router through Ethernet (the connection never gets established and sometimes says “unidentified network, not connected” or it reconnects to WiFi). I am able to connect to Ethernet through my modem, but then of course none of my other devices (such as my security cameras) will work, so this is not a solution. I have performed a loop back test and lights do light up. My firmware is up to date.

    I would hate to have to purchase a new router since this one is only 1 year and 3 months old, but I constantly get disconnected from my work VPN.