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Forum Discussion
lgesling
May 21, 2020Aspirant
R9000-100NAS Do not detect internet
Hi, I may be an intermediate level so please bare with me. Typically all other routers used over years no problem with setup, til now. Nighthawk X10 R9000 AD7200 router ZyXEL modem During setup o...
plemans
May 21, 2020Guru - Experienced User
What zyxel modem? They make a bunch of models.
Include modem/router combo devices.
If that's what you have, it could be a double nat issue.
https://kb.netgear.com/30186/What-is-Double-NAT
What firmware is on the router?
- lgeslingMay 21, 2020AspirantZyxel model is VMG4825-B10A. It is a modem/router model but is setup and used as a bridge modem bc I’ve always had my own router I use with it. I am replacing a Netgear N600 router I’ve been using. Nighthawk firmware is unknown bc I can’t get though the setup process to access its info
- plemansMay 21, 2020Guru - Experienced User
The VMG4825 isn't exactly known for great firmware.
Easy test to see if everythings working but the netgear isn't getting the proper connection from theVMG4825?
simply put the zyxel back in router mode and put the netgear an AP mode. If it works and runs as it should, then we'd need to work on fixing the issue with the zyxel.
AP mode does disable some features on the netgear which is why its more of a test. If you don't use those features, you could simply leave it as is. If you want those features to be handled by the netgear and not the zyxel, then we'd further research getting the zyxel working properly.