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Shoresy's avatar
Shoresy
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Jun 23, 2021

Random Disconnects during Gaming, VoIP, or Streaming: CM700

Hello all,

I have been having random, intermittent disconnecting issues with my CM700. My ISP said that everything looks fine on their end but I'm not entirely sure how to parse the modem data (signal strength and logs) so I'm hoping someone here can give me a direction to work from.

 

Singal strength:

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUnCorrectables
1LockedQAM 25632519000000 Hz-0.5 dBmV40.9 dB2610
2LockedQAM 2562525000000 Hz-0.2 dBmV40.3 dB3700
3LockedQAM 2563531000000 Hz0.0 dBmV40.9 dB5220
4LockedQAM 2564537000000 Hz0.0 dBmV40.9 dB6410
5LockedQAM 2565543000000 Hz-0.5 dBmV40.9 dB7390
6LockedQAM 2566549000000 Hz-0.9 dBmV40.9 dB8550
7LockedQAM 2567555000000 Hz0.0 dBmV38.9 dB9000
8LockedQAM 2568561000000 Hz0.5 dBmV40.3 dB5750
9LockedQAM 2569567000000 Hz0.4 dBmV40.3 dB7450
10LockedQAM 25610573000000 Hz0.0 dBmV40.3 dB8480
11LockedQAM 25611579000000 Hz-0.5 dBmV40.3 dB8690
12LockedQAM 25612585000000 Hz-0.4 dBmV40.3 dB133411
13LockedQAM 25613591000000 Hz0.4 dBmV40.3 dB13754
14LockedQAM 25614597000000 Hz0.4 dBmV40.3 dB12610
15LockedQAM 25615603000000 Hz-0.2 dBmV40.9 dB14280
16LockedQAM 25616609000000 Hz-0.9 dBmV40.3 dB16483
17LockedQAM 25617615000000 Hz-0.5 dBmV40.3 dB141925
18LockedQAM 25618621000000 Hz0.0 dBmV40.3 dB12884
19LockedQAM 25619627000000 Hz0.0 dBmV40.3 dB16331
20LockedQAM 25620633000000 Hz-0.5 dBmV40.3 dB13920
21LockedQAM 25621639000000 Hz-0.5 dBmV38.9 dB15090
22LockedQAM 25622645000000 Hz0.0 dBmV40.3 dB18790
23LockedQAM 25623651000000 Hz0.0 dBmV40.3 dB212617
24LockedQAM 25624657000000 Hz-0.2 dBmV39.5 dB30320
25LockedQAM 25625663000000 Hz-0.7 dBmV39.5 dB23420
26LockedQAM 25626669000000 Hz-0.7 dBmV39.9 dB24710
27LockedQAM 25627675000000 Hz-0.2 dBmV39.9 dB2611102
28LockedQAM 25628681000000 Hz-0.5 dBmV39.9 dB19790
29LockedQAM 25629687000000 Hz-1.0 dBmV39.5 dB23660
30LockedQAM 2561693000000 Hz-1.2 dBmV39.5 dB30151
31LockedQAM 25630699000000 Hz-1.0 dBmV39.5 dB33552
32LockedQAM 25631705000000 Hz-0.5 dBmV40.3 dB2389481527352

Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA15120 Ksym/sec17800000 Hz48.5 dBmV
2LockedATDMA25120 Ksym/sec24200000 Hz48.5 dBmV
3LockedATDMA35120 Ksym/sec30600000 Hz48.3 dBmV
4LockedATDMA45120 Ksym/sec37000000 Hz48.3 dBmV
5Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
6Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
7Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV
8Not LockedN/AUnknown0 Ksym/sec0 Hz0.0 dBmV



Here are the logs:

Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 16:36:27Critical (3)No Ranging Response received - T3 time-out
Jun 10 2021 20:27:38Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 11 2021 10:57:34Critical (3)No Ranging Response received - T3 time-out
Jun 12 2021 19:10:09Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 12 2021 23:12:51Critical (3)No Ranging Response received - T3 time-out
Jun 13 2021 10:07:10Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 13 2021 21:20:41Critical (3)No Ranging Response received - T3 time-out
Jun 14 2021 08:22:36Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 14 2021 15:30:52Critical (3)No Ranging Response received - T3 time-out
Jun 15 2021 09:25:34Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 15 2021 22:25:42Critical (3)No Ranging Response received - T3 time-out
Jun 15 2021 22:42:49Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 16 2021 11:15:59Critical (3)No Ranging Response received - T3 time-out
Jun 19 2021 06:45:12Notice (6)DHCP Renew - lease parameters tftp file-?BiABGZgIwAEAAAAAAAAAAESUpn655oQmBeAADAQAe5HTFzQpW9AO@AAAAAOam_FdMrjCCi8kqBZKDDEKeur_w modified
Jun 19 2021 09:25:13Critical (3)No Ranging Response received - T3 time-out
Jun 20 2021 15:45:55Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Time Not EstablishedCritical (3)No Ranging Response received - T3 time-out
Jun 20 2021 19:47:52Warning (5)MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1
Jun 20 2021 20:14:14Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 22 2021 10:39:29Critical (3)No Ranging Response received - T3 time-out
Jun 22 2021 14:17:28Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 22 2021 14:22:30Critical (3)No Ranging Response received - T3 time-out
Jun 22 2021 14:22:32Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 22 2021 16:32:38Warning (5)Lost MDD Timeout
Jun 22 2021 16:32:45Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 22 2021 16:34:54Critical (3)No Ranging Response received - T3 time-out
Jun 22 2021 16:35:04Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 22 2021 16:38:18Critical (3)No Ranging Response received - T3 time-out
Jun 22 2021 16:46:32Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 22 2021 22:38:30Critical (3)No Ranging Response received - T3 time-out
Jun 22 2021 22:39:14Critical (3)Ranging Request Retries exhausted
Jun 22 2021 22:39:14Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted
Jun 22 2021 22:39:17Critical (3)Ranging Request Retries exhausted
Jun 22 2021 22:39:17Critical (3)Unicast Maintenance Ranging attempted - No response - Retries exhausted
Jun 22 2021 22:39:24Critical (3)No Ranging Response received - T3 time-out
Jun 22 2021 22:40:02Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 23 2021 05:05:53Critical (3)No Ranging Response received - T3 time-out
Jun 23 2021 06:01:48Critical (3)SYNC Timing Synchronization failure - Loss of Sync
Jun 23 2021 06:37:06Critical (3)No Ranging Response received - T3 time-out
Jun 23 2021 07:33:37Critical (3)SYNC Timing Synchronization failure - Loss of Sync

 

Thank you for any advice you may have for me!

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